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If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255
Interactive Voice Response (IVR): 1-800-808-2268
  • Provides automated information and payment details, payment history, file status
  • Service not available to TTY users
Welfare Fraud Hotline: 1-800-394-7867
  • Used to report allegations of fraudulent collection of Ontario Works


Programme: Fort Frances Office - Ontario Works  
Organisation: District of Rainy River Services Board
Numéros de téléphone: 807-274-5349
Sans frais: 1-800-265-5349
Télécopie: 807-274-0678
Adresse courriel: connect@rrdssab.on.ca
Site Web: www.rrdssab.ca
Adresse postale:
450 Scott St
Fort Frances, ON
P9A 1H2
Point géographique:
  • Located at Scott St across the street from Safeway
  • Closest intersection is at Scott St and Armit Ave
Accessibilité: Accessible en fauteuil roulant    Accessible en fauteuil roulant
Heures d’ouverture: Mon-Fri 8 am-12 noon, 1 pm-4 pm
Personnes-ressources publiques: Shelley Shute - Director of Integrated Services and Ontario Works Lead
807-274-5349 Ext 306 * shelley.shute@rrdssab.ca
Description des services: Responsible for the delivery of provincially mandated services on behalf of the citizens of the District of Rainy River

  • Provides short term financial assistance to individuals and families in need
  • Offers Extended Health Benefits to qualifying individuals
  • Provides information to recipients about participation requirements including seeking employment, basic education, volunteer work, or self employment
  • Participants can access a variety of programs and support services including but not limited to:
    • Child Care
    • Clothing Needs
    • Community Placement Program
    • Discretionary Benefits
    • Drug Benefits
    • Employment Resource Centre
    • Employment Start-up Costs
    • Enhanced Employment Placement Program
    • Funeral and burial expenses
    • Learning, Earning and Parenting
    • Pay-Direct to Landlord
    • Special Diets Allowance
    • Transportation

    Frais: None
    Procédé et formulaires: Individuals can apply online

    or by contacting the office

    The following documentation is required to complete application:

    • Copy of Canada Child Benefit statement (for children under 18 years of age)

    • Copy of mortgage or rental agreement

    • Health card

    • Information about assets owned, such as a Registered Retirement Savings Plan,

    • Information about other income and money, such as a pension

    • Proof of identity, such as birth certificate

    • Proof of immigration status, if required

    • Proof of Social Insurance Number

    • Recent bank statement for all bank accounts

    • Record of Employment and/or most recent pay stubs
    Admissibilité / population desservie: Individuals must:

    • be a resident of Ontario

    • be in immediate financial need to help pay for food and housing costs

    • be willing to take part in activities that will help find employment

    • sign a Participation Agreement


    Amount of financial assistance provided is determined by various factors including:

    • Assets

    • Family size

    • Housing costs

    • Income
    Langues: English
    Zone(s) desservie(s):
    Fort Frances and Rainy River  
    Voir aussi: Assistance financière

    Les présents renseignements ont été entièrement mis à jour le décembre 6, 2024

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    © 2025, 211 Ontario North – Lakehead Social Planning Council

    Mis à jour décembre 6, 2024
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